Frequently Asked Questions

PartydoosMedia

We have tried making the order process as easy as possible. Either you can make an order by going to your account and creating a ticket, or you can join our Discord server and create a ticket through there. Through a ticket we help you getting started! You let us know what you need and we will help you getting exactly what you need. This way, we make sure you are 100% satisfied. We never sell templates, everything is all custom made just for you or your brand!

Payments are handled through our in-house payment system Evapay. Evapay payments are processed by Stripe and are AES-256 encrypted to ensure your safety at all times. Evapay allows you to pay with a credit card, debit card and a lot of regional payment methods - like iDeal or Giropay. If you have any questions about which payment methods are supported, please contact us.

If you have already made a payment and received your product from our staff member, you are free to use it anywhere you like!

We would of course love it if you could give us a review on our Trustpilot (linked in the footer) so others know that you're satisfied! We could even show your review on the frontpage!

Sad to see you're not happy with your order. For more information regarding this, please read partydoosmedia.com/imprint

Yes. PartydoosMedia and Streamotion are registered in the Netherlands since the 13th of August 2020 with the KvK number 80049265

PartydoosMedia its site can be accessed in Dutch by going to 'partydoosmedia.com/nl' or just switching the language from the bottom left of our website (in the so-called 'Footer'). If any mistranslations are found, you can always contact us through [email protected] or by opening a Ticket. PartydoosMedia is also working on translating our website to other languages to make it accessible to even more users, however, this does take some time to do. If you are wanting to help us translate our website, you can see if we're looking for Translators on our Careers page over at https://www.partydoosmedia.com/apply

PartydoosMedia always strives to deliver a first prototype of an order product within a more than reasonable timeframe, fast delivery times are important for us and PartydoosMedia always goes out of their way to make sure you don’t have to wait for an uncomfortable amount of time. The delivery time is dependent on the size of the order - however, a rough estimate can be found on https://www.partydoosmedia.com/eta.

A coupon code can be put in at the Evapay payment page. Just enter your coupon code in its respective field and you're good to go! If you have any questions about redeeming a coupon code, please contact us.

Our imagination is not as endless as the internet, and there is a chance that a product you have received looks like
something you have encountered on the internet. This is not on purpose, and we are doing everything we can to help solve
this.

Yes, all prices quoted are including VAT and all other fees.

Your payment is securely processed by Evapay. If you've made a payment before 16/07/2022, you will see that the account holder on your bank statement will either be
"PartydoosMedia" or "PDM". Payments made after this date will show either "PDM EVAPAY" or "PARTYDOOSMEDIA EVAPAY" as the
account holder. The description will further describe the payment.

Customer satisfaction is always our top priority, however, from time to time it may occur that one of our Clients may
be unsatisfied with the products sent over by PartydoosMedia. Please refer to our Refund Policy for more information.
(https://www.partydoosmedia.com/legal/refund/) - A request for a refund can be requested through
https://payments.partydoosmedia.com/cancel. It usually takes less than 48 hours for us to process your request.

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