Frequently Asked Questions

Making an order is quite easy! Through your account, you can make a ticket.

Through a ticket we help you getting started! You let us know what you need and we will help you getting exactly what you need.

This way, we make sure you are 100% satisfied. We never sell templates, everything is all custom made just for you or your brand!

You can pay easily and safe through PayPal (recommended) and iDeal (Dutch only).

Payment links are always sent personally through the Ticketsystem

 

Recently, we've introduced a Payment Portal and a Dutch 'Betaalportaal', this takes you through the steps to pay and gives you a wide explanation about how everything works.

If you have already made a payment and received your product from our staff member including a license, you are free to use it anywhere you like!

We would of course love it if you could give us a review on our Trustpilot (linked in the footer) so others know that you're satisfied! We could even show your review on the frontpage!

Sad to see you're not happy with your order. Before you make a payment you can ask us to change things, because you have unlimited revisions on a fair use base!

We would find it weird if you are dissatisfied with your order if you already paid for your product; this would mean you already agreed with the final product. Unfortunately, we cannot provide refunds for products because we cannot see if you have already saved it somewhere. However, if we have made an issue (wrong colour profiles, no transparency, etc.) you can contact us within a month to fix these small mistakes at our side!

You can download digital versions of our Privacy Policy, Terms and Conditions and Fair Use Policy directly through our website through our portal available at www.partydoosmedia.com/downloads.

PartydoosMedia and Streamotion are registered in the Netherlands on the 13th of August with KvK number 80049265

PartydoosMedia is a registered business in the Netherlands. We're currently in works of translating our website to Dutch to make it accessible to even more users, however, this does take some time to do so. We will not translate every page but just the necessary ones.

We understand that it looks weird that even after possibly one day there is still 'Verifying Payment' on your status, but what does this really mean?
The 'Verifying Payment' status in your Product Downloads page means that a PartydoosMedia employee has to look at your payment and verify the payment, because this has to be done manually this can take some time. If after 48 hours it still says that your payment needs to be verified, please let us know in your ticket.

Unfortunately, there occasionally is the unpleasant scenario that we do not receive the amount requested from our side. There may be various reasons for this. The most common scenario is that a Client sent us the amount described under 'PayPal Buyers Protection Disabled', while the Client did not disable the Buyers Protection.

 

Usually this is a small problem, we will let you know in your ticket that we are still missing something. This can be paid via the same link and your status will be set to 'Verifying Payment' and the delivery procedure will be resumed.

Do you have a coupon code in your possession that you want to use? Usually a PartydoosMedia employee will ask for a code at the beginning or end of your Ticket. If this is not the case, please ask a PartydoosMedia employee yourself.

Do you not have a coupon code? No worries. We might give some away during sales or events.

If you are a business, we understand that sometimes you need a little more personalised help, and perhaps a bigger need compared to consumers. We fully understand this, which is why we are busy creating an Enterprise product page and special Enterprise help.

If you are a company and already want to use this service, ask a PartydoosMedia employee. For example, we offer telephone meetings with the Client, we may discuss bulk discounts and more for Enterprise Clients.

Our imagination is not as endless as the internet, and there is a chance that a product you have received looks like something you have encountered on the internet. This is not on purpose, and we are doing everything we can to help solve this.


We advise you to check when what you came across on the internet was published, possibly we were earlier.

 

If they have published this photo or video before us, we advise you to look at the percentage of similarities. Is this above 65%? Contact customer service directly via Ticket or Email. We will check that this information is correct and carry out additional checks, if we agree, we will refund your money.

Due to lack of storage, we can store files on the cloud for up to 1 month. After one month the Download button will disappear on the products download page, the date of disappearance is also listed here since the start of your purchase.


Of course this is very annoying, and we cannot guarantee that we still have the products stored locally. We advise you to open a Ticket or send an Email, but we cannot guarantee that your products are still available for download.

Yes, all prices quoted are including VAT, however, they do not include possible optional costs like the optional PayPal Buyer Protection Fees.

We understand that sometimes it is confusing how prices are calculated.


Discounts are calculated using the following formula: (1 - discount/100) * price.

PayPal fees are calculated via the PayPal Fees Structure, which differs per country of the Client and is calculated via an online web tool.

We are questioned extremely often as to whether PartydoosMedia has a public Discord server, and unfortunately the answer is no at the moment. However, we do communicate with Enterprise customers through Discord if this is desired.

 

However, we are asked very frequently if we are going to make a public Discord server, and we are looking into the possibilities.